Privacy Policy
Last Updated: 15 January 2025
At xandorivale, we're committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our money mindset development programs and services.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). Your trust matters to us, and we take our responsibilities seriously.
Privacy Officer: xandorivale Privacy Team
Email: help@xandorivale.com
Phone: +61 3 9857 7362
Address: Unit 27, Level 1/191B McCredie Rd, Smithfield NSW 2164, Australia
What Information We Collect
We collect different types of information depending on how you interact with us. Here's what that looks like in practice.
Information You Provide Directly
When you sign up for our programs or contact us, you'll share details like your name, email address, phone number, and sometimes payment information. If you fill out a survey or give us feedback, we keep that too.
Account Information
Your name, email, contact details, and any preferences you set when creating an account or enrolling in our programs.
Payment Details
When you purchase a program, we collect billing information. Card details are processed through secure payment providers – we don't store complete card numbers on our servers.
Communication Records
Emails, messages, and phone conversations when you reach out to us. This helps us provide better support and improve our services.
Information We Collect Automatically
Like most websites, we gather technical data when you visit our site. This includes your IP address, browser type, device information, and which pages you look at. We use cookies and similar technologies to make your experience smoother.
- Device and browser information
- IP address and general location data
- Pages visited and time spent on our site
- Referring website or search terms
- Click patterns and interaction data
How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing and improving our money mindset programs.
Delivering Our Services
Your information helps us run your enrollment, process payments, send course materials, and communicate with you about program updates. Without this data, we simply couldn't deliver what you've signed up for.
Improving Your Experience
We analyze how people use our site to make it better. If we notice everyone's struggling with a particular page, we'll fix it. If a certain type of content really resonates, we'll create more of it.
Sending Relevant Communications
We'll email you about your programs, upcoming content, and occasional updates about new offerings. You can unsubscribe from marketing emails anytime – just click the link at the bottom of any message.
We only send you information that's relevant to your interests and our legitimate business relationship. No spam, no selling your email to third parties.
Legal and Security Purposes
Sometimes we need to use your information to comply with legal obligations, prevent fraud, or protect our rights. This might include responding to legal requests or investigating suspicious activity.
Who We Share Your Information With
We don't sell or rent your personal information. But we do work with trusted partners who help us run our business. Here's who might see your data and why.
Service Providers
Payment processors handle transactions. Email platforms send our communications. Hosting providers keep our website running. These companies only access the information they need to do their job, and they're contractually obligated to protect it.
Business Transfers
If xandorivale is ever sold or merged with another company, your information would transfer as part of that transaction. We'd notify you if this happens and inform you of any choices you have.
Legal Requirements
We'll disclose information if required by law, court order, or government request. We might also share data if necessary to protect our rights, your safety, or the safety of others.
- Payment processing services
- Email and communication platforms
- Website hosting and maintenance providers
- Analytics services (with anonymized data where possible)
- Customer relationship management systems
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days, and it's usually free unless the request is complex or repetitive.
Correct Your Information
If something's wrong or outdated, let us know. You can update most details yourself through your account, or contact us for help with anything else.
Delete Your Data
You can ask us to delete your personal information. We'll comply unless we need to keep it for legal reasons, like financial records or ongoing obligations.
Opt Out of Marketing
Unsubscribe from marketing emails anytime. You'll still receive important transactional messages about programs you're enrolled in.
Object to Processing
You can object to how we use your data in certain situations. Contact us and we'll review your request within a reasonable timeframe.
Lodge a Complaint
If you're not happy with how we've handled your information, you can complain to the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, email help@xandorivale.com with your request. We'll verify your identity before processing requests that involve accessing or changing your data.
How We Protect Your Information
Security isn't just a checkbox for us. We use multiple layers of protection to keep your data safe from unauthorized access, loss, or misuse.
Technical Safeguards
Our website uses SSL encryption to protect data in transit. Sensitive information is encrypted at rest. We maintain firewalls and regularly update our security protocols to address new threats.
Access Controls
Only authorized team members can access personal information, and only when they need it to do their job. We use strong authentication methods and regularly review access permissions.
Regular Monitoring
We monitor our systems for suspicious activity and conduct regular security assessments. If we detect a data breach, we'll notify affected individuals and relevant authorities as required by law.
While we implement strong security measures, no system is completely immune to threats. We encourage you to use strong passwords and be cautious about sharing your login details.
Data Retention
We keep your information only as long as we need it. Here's our general approach to retention periods.
Active Account Data
While you're an active participant in our programs, we maintain your account information and program history. This helps us provide ongoing support and track your progress.
Financial Records
We're required to keep transaction records for seven years under Australian tax law. This includes payment information and invoices.
Marketing Data
If you've unsubscribed from marketing communications, we keep your email address on a suppression list so we don't accidentally contact you again. We'll remove other marketing data within a reasonable timeframe.
Inactive Accounts
If you haven't logged in or interacted with us for three years, we'll reach out to confirm whether you want to keep your account active. If we don't hear back, we'll delete or anonymize your data unless we have a legal reason to keep it.
Cookies and Tracking
We use cookies and similar technologies to make our website work properly and understand how people use it. You have control over many of these.
Essential Cookies
These are necessary for basic website functionality. They remember your login state, keep items in your cart, and ensure security features work correctly. You can't disable these without affecting how the site works.
Analytics Cookies
We use analytics to understand which content is helpful and where people might be having trouble. This data is usually anonymized or aggregated so we can't identify individual users.
Managing Your Preferences
Most browsers let you control cookies through their settings. You can block or delete cookies, though this might affect your experience on our site. Check your browser's help section for specific instructions.
Children's Privacy
Our programs are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The date at the top of this policy shows when it was last updated. We encourage you to review it periodically, especially before providing new personal information.
International Data Transfers
We're based in Australia, but some of our service providers operate internationally. When your information is transferred outside Australia, we ensure appropriate safeguards are in place.
This might include using providers in countries with adequate privacy protections or implementing contractual protections that meet Australian standards.