Refund Policy

Refund Eligibility

Refunds are considered on a case-by-case basis. Generally, you may be eligible for a refund if you meet certain conditions within specific timeframes. Here's what typically qualifies:

Non-Refundable Situations

• Requests made more than 30 days after purchase date
• Cases where more than 50% of course content has been accessed
• Completion certificates have been issued
• Course materials have been downloaded extensively
• Participation in live coaching sessions or group workshops
• Change of mind after substantial course engagement

How to Request a Refund

We want to make this process as simple as possible for you. If you believe you qualify for a refund, follow these steps:

Processing Times and Methods

Once your refund is approved, here's what happens next:

Payment Method Returns

Refunds are always issued to the original payment method used for purchase. We can't redirect refunds to different cards or accounts for security reasons.

• Credit/Debit Cards: Refunded directly to the card used for purchase
• PayPal: Returned to your PayPal account balance
• Bank Transfer: Processed back to the originating bank account
• Payment Plans: If you paid in installments, refunds are calculated based on payments already made minus any course access value

If your original payment method is no longer active or accessible, contact us immediately so we can work out an alternative arrangement. This may require additional verification for security purposes.

Partial Refunds

Sometimes a full refund isn't appropriate, but we still want to be fair. Partial refunds may be offered in these situations:

• Requests made between 14-30 days after purchase with moderate course engagement
• Circumstances that arise partway through a program
• Technical issues that affected only part of your learning experience
• Payment plan situations where some installments have been paid and content accessed

Partial refund amounts are calculated based on the percentage of course content accessed, time elapsed since purchase, and specific circumstances of your situation. We'll always explain clearly how we arrived at the partial refund amount.

Special Circumstances

Bundle Purchases

If you purchased multiple courses as a bundle, refunds are more complex. We'll evaluate each course in the bundle separately based on access and engagement. Refunds for bundled purchases are typically prorated based on the individual course values and your usage of each component.

Gift Purchases

Courses purchased as gifts can be refunded to the original purchaser if the recipient hasn't activated or accessed the content. Once the gift recipient has begun the course, standard refund policies apply but the refund goes to the original purchaser.

Corporate or Group Enrollments

Refunds for corporate or group purchases are handled differently and must be negotiated with the organization's primary contact. Individual participants in group programs cannot request refunds independently.

Promotional Pricing

If you purchased during a promotional period, your refund will be based on the actual amount you paid, not the regular price. Promotional discounts don't affect your eligibility for refunds, just the refund amount.

What Happens After a Refund

Once your refund is processed, your access to course materials will be removed. This includes:

• Access to the online learning platform and all course content
• Any downloadable materials or resources previously available
• Participation in community forums or group discussions
• Eligibility for course completion certificates
• Access to any bonus materials or supplementary content

If you've downloaded materials before the refund, we trust you'll delete them in good faith. Our content is protected by copyright and shouldn't be retained after a refund is issued.

Alternatives to Refunds

Before requesting a refund, consider these alternatives that might better address your situation:

Course Pause

Life gets busy. If timing is your issue, we can pause your enrollment for up to 90 days. This gives you breathing room without losing access to materials you've already paid for.

Course Transfer

Sometimes a different program might fit your needs better. We can discuss transferring your enrollment to another course that's a better match. Transfer fees may apply depending on price differences.

Extended Access

If you're making progress but need more time, we can often extend your access period. This works well for people who started strong but hit unexpected obstacles.

Additional Support

If you're struggling with the material or not getting what you expected, reach out. Sometimes extra guidance or resources can turn the experience around completely.

Disputes and Appeals

If your refund request is denied and you believe the decision was incorrect, you can appeal. Send a detailed explanation of why you're appealing to help@xandorivale.com with "Refund Appeal" in the subject line.

Appeals are reviewed by a different team member than the initial request. This provides a fresh perspective on your situation. Appeal decisions are typically final, though we'll always explain our reasoning clearly.

For disputes that can't be resolved through our internal process, we're open to mediation through fair trading organizations in Australia. We want to handle things professionally and fairly, even when we disagree.